A Few of the Success Stories from Excelleration, Inc. Clients

A rapidly growing business services firm with more than 90 locations needed consistency across their operations to achieve the company's vision of becoming the best in the industry. Leading Excellence implemented the Baldrige Criteria for Performance Excellence and established surveys to measure service quality and internal and external customer satisfaction.

Employee bonuses were linked to the satisfaction survey results and were monitored weekly. Customer service training was designed to be easily delivered throughout the organization.

As a result, customer satisfaction increased 28% in less than one year, while internal customer satisfaction ratings increased 9%.

Productivity, Scrap, and On-time Delivery Improve

A company that fabricates prototype and production parts for aerospace and defense needed to regain focus and recover from a financial downturn. Our team provided strategic planning and continuous process improvement services.

In one production line, productivity increased over 50%, while scrap went down 50% and on-time delivery improved 25%

Improved Cycle Time

A business services company faced long cycle times to design custom services for new clients, adversely affecting productivity, client satisfaction, and cash flow. Leading Excellence used value-added work analysis and redesign techniques to quantify and study the root causes of long cycle time. Based on this knowledge, Leading Excellence supported a team that developed a new approach to compress the time. In the process, bottlenecks were eliminated and work tools were standardized before the process was launched company-wide.

The company experienced a 130 percent improvement in cycle time, as customers experienced a 35-day cycle time, as compared to the previous 153-day cycle time.

Click here to view Excelleration's Client List.